Operations Manager

Business

Oversees multiple project teams and their Project Managers at once, the role that scales a contractor's capacity beyond what one PM can run.

What is a Operations Manager?

An Operations Manager oversees a portfolio of active projects and the Project Managers running them, focusing on company-wide execution, staffing, and process rather than any single project's day-to-day details. No personal license is legally required to hold this title. There's a related but distinct legal wrinkle worth knowing: many states require a licensed contractor's business to designate one specific person, a "qualifying individual" or "Responsible Managing Employee", who holds the personal license the company's contractor license is built on. An Operations Manager can be the person a company designates for that role, but it's a single, specific legal designation tied to the business license, not a requirement attached to the Operations Manager job title itself.

What they do

• Oversee multiple Project Managers and their project teams across the company's active work
• Monitor project performance (schedule, budget, safety) across the full portfolio and intervene where projects are at risk
• Support staffing decisions, allocating project management talent across active and upcoming projects
• Standardize and improve company-wide project management processes and tools
• Report portfolio-level performance to company leadership or ownership
• Mentor and develop Project Managers moving up through the organization

A typical day

• 8:00 AMReview status reports across all active projects and flag any at risk
• 9:30 AMMeet with a Project Manager whose project is trending over budget to problem-solve
• 11:00 AMDiscuss staffing needs for a newly awarded project with leadership
• 1:30 PMReview and standardize a project management process that's been applied inconsistently
• 3:30 PMPresent portfolio-wide performance metrics to company ownership

Skills

Software

Education

Required:

High school diploma or equivalent, since no personal license is legally required for this role. If the company designates this person as its "qualifying individual" or Responsible Managing Employee for its state contractor's license, that specific legal designation carries its own licensing exam and experience requirements, but that requirement attaches to the one person a company designates for it, not to the Operations Manager title generally

Preferred:

Bachelor's degree in construction management, business, or engineering, plus significant experience as a Project Manager

Helpful:

PMP or CCM certification

Not necessary:

A specific operations degree, since this role is almost always reached by being promoted up from Project Manager

Career progression

1. 1.Senior Project Manager
2. 2.Operations Manager
3. 3.Director of Operations
4. 4.VP of Operations or Chief Operating Officer

Who hires for this role